Stellantis &You UK Reviews | Stellantis &You UK Dealership

9 months ago Neil Robbie

Perhaps unecessary work done but a generous discount

I booked my 10 year service and MOT with "Stellantis and You" because I wanted an experienced dealer to change my timing belt. The mechanic failed my front and back breaks but did not show how they had failed the MOT. I was shown no photogrtaphic evidence, nor was I shown the discs. In the end, I was given a generous discount. The full story started when a member of staff called and told my wife that my three year old break discs, with only 22,000 miles of mostly motorway driving, failed the MOT due to corrosion, however, the MOT criteria for a break failure are as follows: A brake disc or drum must be significantly worn before you should reject it. Being worn below the manufacturer’s recommended limits is not a reason in itself. Brake disc or drum: (i) significantly and obviously worn (ii) insecure, fractured or otherwise likely to fail. Surface corrosion is not a fail. I called the dealership to ask about why the breaks failed the MOT. I was told they were corroded. I asked if the corrision caused as fail of efficiency or performance. The memeber of staff went to ask and came back to say, they had failed, but gave no substantive reason. This lack of a proper explanation gave me reason to doubt the diagnosis. The member of staff offered to discount the cost of the service. The discount was very generous, covering the cost of the rear discs and breaks but not the front. My customer feedback: when breaks are assessed for clients who cover the costs themselves, rather than cars under payment plans or service plans where changes are paid for by insurance, a full technical explaination for a fail, including breaking force and efficiency tests, should be given to the customer so the customer can decide what to do based on the facts. I am very grateful for the discount.

9 months ago G Smith

New Peugot 2008 2025

Callum Griffiths, the sales person who I dealt with was extremely helpful, professional and knowledgable. He made the whole process simple and stress free which is much appreciated. He clearly and simoly outlined the best optoons for me based on the time he took to understand my circumstances and what I needed and then I was able to make my decision. He was professional and helpful thoughout, keeping me informed of progress and expected delivery date for the new car. His help and professionalism are much appreciated and I would highly recommend this dealership, and Caullum in particular to anyone.

9 months ago Nadeyne Lewis

Thank you Stelantis…

So good to be dealing with familiar faces thank you so much to Chris! Super funny and helpful and a complete credit to his team! Thank you Chris and thank you Stelantis!

9 months ago mick lewis

Niall was very thorough …

Niall was very thorough in explaining all the ins & outs of buying another car which made life more easy for us. He has since kept in touch after the sale

9 months ago Barrie Rogers

Aston was very helpful in choosing my…

Aston was very helpful in choosing my new car , gave me alot of helpful information

9 months ago Vanessa Bassaw

Our experience at Vauxhall wimbledon…

Our experience at Vauxhall wimbledon was very good. Mehdi was extremely patient and helpful with us. He showed us a range of cars and answered any questions we had. He helped us to the best of his abilities to get a car within our budget.

9 months ago Hermano Alves

Very helpful and kind made it all easy

9 months ago Gulninder Kaur

Fantastic service from start to finish

Fantastic service from start to finish. Paul was very thorough. He explained everything throughout the process and it was all made simple. Pleasure doing business with you Paul. Thank you.

9 months ago InPost

Happy

Thank you to Jay for finding me my perfect car.I love it.Was not looking forward to the process of finding and buying another car Jay was very pleasant and knowledgeable No hard sell which I appreciated.Had 2 test drives and he patiently explained how everything worked in the car.Jay has followed up with a message after I picked up the car to see how I am getting on and whether I had any questions. Look forward to Stellantis looking after my car as I’ve signed up for their service plan and hope my good experience continues

9 months ago Craig

Recall

Done a good job no problems all as it should be Ismail airbag recall

9 months ago Rory Goss

An excellent buying experience

Lauren and Lee at Stellantis Crawley made the whole buying experience as easy as possible & explained some of the rather complicated options and extra insurances so that I felt confident I was making the right decisions. x

9 months ago joan morgan

Brilliant garage

Brilliant garage, people amazing. Very helpful and polite, thank you to you all.

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